Frequently Asked Questions
What % of nickel is in Nipro needles?
All our needles are made of medical grade stainless steel (SUS 304), with a nickel content between 8-12%.
Can I sell Nipro dialyzers?
Distribution is limited to pre-authorized distributors only.
How can I apply to become an authorized Distributor of Nipro products?
Please send us an email at USorders@nipromed.com stating your company name, a link to your website, your contact information, the products that you would be interested in distributing, and a forecasted monthly usage.
How can I purchase Diabetic care products?
Nipro Diagnostics division was sold to Trividia Health. Please call 1-800-803-6049.
What type of sterilization techniques do you use?
Nipro dialyzers are gamma sterilized in an aluminum pouch with an oxygen absorber. Nipro Safetouch II also undergoes gamma sterilization. Most other products undergo ETO sterilization.
How can I get a Certificate of Conformance (Compliance)?
Ideally, requests for Certificates of Conformance should be requested at time of order placement. We can flag order shipments to create a C of C to be emailed at the same time product ships from our DC. If a C of C is needed after order receipt, please email USOrders@nipormed.com.
Are your products affected by extreme temperatures?
The recommended storage conditions for all Nipro product is ambient temperature with a range of 0 – 40 degrees Celsius or 32-104 degrees Fahrenheit, without exposure to high humidity or direct sunlight. Products exposed to environmental conditions outside of this range should be stabilized at these temperatures before patient use.
How can I make a product return or make a claim for damage / wrong delivery?
Please email USNiproRMA@nipromed.com Damages need to be supported with pictures and a signed Bill Of Lading to that effect.
Do you drop ship?
We are unable to drop ship directly to your end-user. Nipro Medical only ships in case quantities to authorized Distributors via drop ship and 3PL locations.
Do all Nipro needles & syringes have caps?
All Nipro needles have caps. All syringes have caps except for the 1ml luer slip & luer lock syringe without needle.
Are your products latex-free?
No products in the Nipro portfolio contain natural rubber.
Does Nipro provide MSDS sheets?
No. According to OSHA Hazard Communication Standard, 29 CFR 1910.1200(b)(5)(iii), medical devices which are subject to the labelling requirements of the FDA are exempt from MSDS requirements
What does the blue stripe or the red dot on my package mean?
These are chemical indicators that represent sterility assurance. ETO sterilization is indicated with the blue stripe while gamma sterilization is represented by a red dot.
Is the Nipro transducer protector universal on all dialysis machines sold in the US?
Yes, they are universal on most U.S. machines.
How can I sample your product?
Samples should be requested from your Distributor of choice who carries our products.